Privacy Policy
Last Updated: November 2025
At Lunil O. Luna Customs Brokerage, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, website, or communication channels.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, company name, contact number, email address, and other details you provide when contacting us or using our services.
Business Information: Import/export details, shipment data, and relevant documentation required for customs processing and logistics coordination.
Website Data: Non-personal data such as browser type, IP address, and pages visited, collected through analytics tools to improve user experience.
2. How We Use Your Information
Your information is used to:
Process and manage customs brokerage and logistics transactions.
Communicate with you regarding inquiries, updates, or service-related matters.
Ensure compliance with legal and regulatory requirements.
Improve our services and website functionality.
Send updates, offers, or relevant announcements (only with your consent).
3. How We Protect Your Information
We implement appropriate administrative, technical, and physical safeguards to secure your personal and business information from unauthorized access, alteration, disclosure, or destruction.
Only authorized personnel have access to sensitive information, and all data is handled with strict confidentiality.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share data only when necessary to:
Complete transactions or fulfill service requests (e.g., with shipping lines, airlines, or government agencies).
Comply with legal obligations or regulatory requirements.
Protect the rights and safety of our company, clients, or others.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
You have the right to:
Request access to your personal data.
Correct or update inaccurate information.
Withdraw consent for communications or marketing updates.
Request deletion of your personal information, where applicable.
7. Cookies and Website Tracking
Our website may use cookies or analytics tools to understand visitor activity and enhance site performance. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. All revisions will be posted on this page with an updated date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: inquiry@lunilolunacustomsbrokerage.com
Address: # 12 Road 9A United Parañaque Subdivision 5 San Isidro, Parañaque, Philippines
